Privacy Policy

01Who We Are

Secret Energy (secretenergy.com) is operated by Spiritechs Inc. This policy covers secretenergy.com:

• the Sanctuary and its instruments;
• the Marketplace and Kindred;
• our support chat;
• Sibyl, our guide across our sites.

The Secret Energy Store (store.secretenergy.com) has its own Privacy Policy. Questions: support@secretenergy.com.

02What We Collect

What You Give Us:

• your name, email address and password when you register;
• the birth date, time and place you add for your natal chart, Ennealogy number and forecasts;
• what you write or share, such as journal entries, Stream posts, comments, reactions, and Kindred or Connection details;
• when you buy or sell in the Marketplace, your order, shipping and payout details.

What We Collect as You Use Secret Energy: The pages and features you use, the page you came from, and your device and browser.

Payments: Memberships are paid through Stripe, and Marketplace orders and other purchases through PayPal. You enter card details on Stripe's or PayPal's own forms, so we never receive your full card number.

03How We Use It

We use your information to:

• run your account and Sanctuary;
• calculate your chart, Ennealogy number and forecasts;
• process memberships and Marketplace orders;
• send account and order emails and, if you agree, our newsletters;
• keep the service safe;
• meet legal obligations.

A journal entry reaches the Stream only when you choose to share it. Connection details appear on member cards only when Connection visibility is on.

04AI Tools in the Sanctuary and Marketplace

Some tools send what you ask or add, and the profile details each one needs, to an AI model:

• Sibyl Oracle, Relationship Readings and Personal Forecasts use Anthropic's Claude. They may receive details such as your birth data and Ennealogy number.
• The Voice Oracle streams your voice to Google's Gemini.
• The Marketplace Image Studio sends a seller's prompt, and any reference images they add, to OpenAI's image model.

Unless you've told Sibyl, our guide (section 05), not to remember you, Sibyl Oracle can also read your goals, archetype, pace, style and journey summary.

These tools offer reflective or educational material. They can be incomplete or incorrect, and they don't replace medical, mental-health, legal or financial help.

05Support Chat and Sibyl, Our Guide

Support Chat. It runs on Overwatch (overwatchpro.app), our customer support platform.

• Members: When you're signed in, Secret Energy tells Overwatch who you are as the chat loads (your email address, name and account ID). Overwatch keeps a contact record for you and notes when you were last online.
• Visitors: When you're not signed in, you can give your name and email address in the chat, and we may email you a code to verify it.
• What We Keep: Your messages and any files you attach, so we can answer you and follow up.
• AI Replies: Some replies are written by AI. Anthropic's Claude drafts them from our help articles, which Google's Gemini picks for your question, and an AI model sorts messages by topic. Our team can read the conversation and reply.

Sibyl, Our Guide. Sibyl appears as a glowing orb and is also provided by Overwatch. She's an AI and can be wrong, so check anything important.

• Her Four Questions: What you're calling into your life; your birth date, or just the day, which you can skip; how much of yourself you want to give today; and how she should speak with you. She finds your Ennealogy archetype from the day.
• What She Does With Them: She suggests pages, videos, products, tutorials or help.
• Members: When you're signed in, Secret Energy tells her who you are with the same one-time signed sign-in.
• Visitors: When you're not signed in, she knows you only by a random visitor ID kept in your browser. Your IP address isn't stored. She keeps only a scrambled (salted and hashed) form of it, to limit how often she can be called.

What She Remembers. If you're signed in, Sibyl remembers your journey across our sites unless you tell her not to.

• What She Keeps: Your answers on your Sibyl profile (including your birth date, if you give it), a short summary of your journey, and what you tap, so she learns what helps you.
• What She Reads. She looks at:
  • your customer profile at the Secret Energy Store (your customer tier, your orders and what you've bought most, and your active subscriptions);
  • your recent activity here and on up to two of our other sites you use;
  • your open support conversations;
  • the birth date on your Secret Energy account, if she needs it.
• If You'd Rather She Didn't: Choose Forget Me in her menu, or ask her to forget you. She deletes what she keeps and won't remember you again unless you choose Remember Me.
• Just This Visit: If you chose it before, that choice still holds. Nothing from our other sites is read, and your answers are deleted when you leave, or within two days at most.
• Visitors aren't remembered across sites.

How Long It's Kept.

• Messages: She keeps the last 40 messages of a visit. Birth dates, email addresses and phone numbers are removed first. Each message is deleted 30 days after it was written.
• Visits: A visit's summary, your answers and the cards you tapped are deleted 12 months after the visit began.
• What She Learned: What she learns from what you tap is kept for up to 18 months.
• Your Sibyl Profile: Deleted 24 months after your last visit with her.
• Handoff Links: The one-time links that carry your thread to another site work for 60 seconds and are deleted after 7 days.
• Audio: None is recorded.

Who Sees It.

• AI Models: Your messages go to AI models through our app platform. Sibyl's replies are written by Anthropic's Claude or OpenAI's GPT, whichever we are using at the time. The visit summary, and the choice of help articles that fit your question, are made by a fast model our app platform chooses for everyday tasks.
• Our Admins can read visit summaries to improve Sibyl.
• Our Support Team sees any ticket you open through her.

Being Forgotten. Tell Sibyl in your own words and confirm once, or choose Forget Me in her menu.

• What She Deletes: Her profile of you, every visit, and what she learned from it. That covers all our sites if you're signed in, or this browser's visits here if you're not.
• What Stays: Support tickets stay with our support team. If you were signed in, we also keep a scrambled (keyed hash) form of your email address, and nothing else, so she doesn't start remembering you again until you choose Remember Me.
• Account Deletion: Deleting your Secret Energy account doesn't erase Sibyl's memory, so ask her as well.

More: How Sibyl Uses Your Data (opens in a new tab) and How to Be Forgotten (opens in a new tab).

06Who We Share It With

We don't sell your personal information.

Service Providers run parts of Secret Energy for us:

Marketplace Sellers receive the order details they need to fulfill your order. We may disclose information when the law requires it.

Our Other Apps. When you open a page, we send the Secret Energy Store:

• the page's address, without its query;
• a random visitor ID and a visit ID kept in your browser;
• the page you came from;
• any campaign tags in the link;
• your browser's description;
• if you're signed in, your email address.

Links to the Store and Adept Lexicon carry the visitor ID so visits can be joined up. This lets our apps and Sibyl see which of our apps you use and what you've bought.

07Cookies and Browser Storage

We use Google tags to measure visits and how our ads perform.

• Visitors in Europe are asked first, and the tags stay in their most limited mode until you accept.
• Global Privacy Control: If your browser sends it, ad signals stay off everywhere.

Your browser also keeps:

• your sign-in;
• your cookie choice;
• the page-view IDs above;
• the IDs used by the support chat and Sibyl, whose names start with _ow.

08How Long We Keep It

We keep your account information while your account is open. After it closes, we keep only what we need for legal, tax, accounting and security reasons, and then delete it.

Sibyl's own periods are in section 05.

09Your Choices and Rights

You can update your profile at any time, and every marketing email has an unsubscribe link.

Depending on where you live, you may have the right to:

• access, correct, delete or export your information;
• object to some processing.

To use these rights, email support@secretenergy.com. Deleting your account doesn't erase Sibyl's memory, so ask Sibyl to forget you as well (section 05).

10Children

Secret Energy isn't intended for children under 13. Sibyl never opens on our children's site, Dream Engine Kids.

11Changes

When we change this policy, we update the Effective date at the top of this page.